Some time ago John Schumacher posted an article about Creating Customer Service from the Ground Up – Not just an afterthought, embed it into the culture. In his post he spoke about Fujitsu’s ROC programme, which is based on the principles of Responsiveness, Ownership and Communication.

Fujitsu wins Paragon Award for Innovation ExcellenceWe are pleased to say that this week Fujitsu was presented with the Service Provider Innovation Excellence Award at the ISG Awards in Sydney.  The Award was in recognition of the great work the Fujitsu Managed Services team has done with the ROC Programme. This continues a run of external recognition for this excellent programme including at the ITSMFA Awards, Customer Service Institute Awards and LearnX Awards.

 If you would like to find out more about the ROC programme, view this video.