Fujitsu to support 100,000 Defence Personnel through National Deskside Services contract

Fujitsu has announced that Fujitsu has signed a three-year contract with the Australian Department of Defence to provide desktop-related services for approximately 100,000 Defence personnel across more than 450 locations around Australia.

The $99 million contract will see Fujitsu provide desktop services, warehousing and asset management, VIP support, project services, formal messaging, and audio visual services to the Department of Defence.

The contract is the result of a competitive tender with Fujitsu proving its ability to provide a strong customer focus and to deliver capability and innovation to the Department of Defence. Fujitsu leveraged its national field services capability to develop a comprehensive support model and demonstrated its ability to support such a widespread organisation through strong business references.

Fujitsu delivers field services to some of Australia’s largest retailers and government organisations, giving it the experience and knowledge to support the Department of Defence with high-quality services.

As part of Fujitsu’s Australian Industry Capability (AIC) plan for this contract, Fujitsu will partner with a number of Australian SMEs and also include a number of Indigenous partners in the delivery of services. Fujitsu has a strong understanding of the Department of Defence’s environment based on many years of experience with the department, which will help ensure continuity of services.

Fujitsu’s Women at Work – insights into flexible working

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In Fujitsu’s efforts to support equal opportunity and make flexible work part of our company’s DNA, this latest blog post features three Fujitsu women, highlighting their experiences with flexible working arrangements after returning to work from maternity leave.

For Jillian Bungate being out of the workforce for 10 years as a stay at home mum made it incredibly difficult to re-apply for a job. Looking at junior roles and lacking confidence, she was grateful for the day she vented to a fellow mum who happened to work at Fujitsu. With a new role on offer that matched Jillian’s work history and studies, she willingly applied and threw herself into a full time role.

“With a husband that works a job with lots of travel, juggling online studies and two kids that never knew life with a working mum, my decision to go full time led to a crazy house, upset kids and an unhealthy lifestyle for my family. I worried over how to manage the situation thinking I’d have to resign only 8 weeks in to my grand return to work! But my manager reassured me we could make a plan to reduce my work hours as well as offering me the flexibility around when I worked those hours,” says Jillian.

Chiara Charlton experienced a similar process after having been with Fujitsu for 5 years before leaving for maternity leave. While she applied for 11 months of leave, Chiara returned to Fujitsu after 9 months off, returning four days per week initially and then increasing to five days. Chiara found the return to work very easy and was in regular contact with her new manager and other team members running the team while she was away.

“There had been an organisational change during my maternity leave and although my role stayed the same, my team and reporting structure had changed. However I was kept up to date in the months leading up to my return to work and my team were very supportive of my plans. Over the last 2 years my manager has been very accommodating if I have needed to flex my hours to care for my young daughter,” Chiara explains.

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Fujitsu World Tour in Australia and New Zealand brings Co-creation to life

Australia and New Zealand are both a long way away from the rest of the world. Melbourne is about 8,000 km from Tokyo and around 16,000 km from Munich. Auckland is about 2,000 km further still. So when we get the opportunity in this region to experience the best thought leadership and technology from Fujitsu around the world we make the most of it.

First stop – Auckland New Zealand

And make the most of it we did. As Fujitsu World Tour 2017 touched down in Auckland on June 20th the results of many months of preparation started to pay off. Over two hundred people gathered at The Langham in Auckland to get a taste of what Fujitsu was all about. Even though the event has been running for many years, this year was the very first time that Fujitsu World Tour has been hosted in New Zealand.

From the time the doors opened early in the morning the Expo floor was a hive of activity, with a buzzing atmosphere and excitement rapidly increasing. ‘Digital Co-creation’ was the main theme of the event and this was clearly the focus of the expo. It was hard to miss the brightly decorated ‘Co-creation Station’, which was located right in the middle of the floor, manned by our Digital Co-creation specialists. The Lego blocks on display provided an excellent talking point for our consultants to describe Fujitsu’s various co-creation initiatives and techniques to foster digital innovation.

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Pictured: Co-creation station

Also on display for the first time were a number of innovative displays including Fujitsu’s ‘Smart Shoes Hub’, the Head-mounted Display, and a fascinating display of Spatiowl modelling traffic flow information. Fujitsu’s Palm Secure was also a big hit in New Zealand, with the expo showing different use cases of this great technology including a ‘Smart Gate’, time and attendance recording, locker opening and a host of other applications. It was not just the conference attendees who were impressed, a news crew from NZ TV3 seized the opportunity to capture a two minute article to be aired on prime time television.

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Pictured: Smart Shoes

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Clip from TV3 News

The activity was not just concentrated on the expo floor. Well-known New Zealand media personality Samantha Hayes provided the opening address and took the role of the Master of Ceremonies throughout the day. The agenda was packed with Fujitsu’s international thought leaders including Ramanan Ramakrishna and Yoshikuni Takashige who shared their insight to an engaged audience in the packed auditorium. After providing his insight into Human Centric Innovation, Takashige-san also provided a 15 minute video interview with Fairfax New Zealand on the subject of Human Centric Innovation.

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Pictured: Samantha Hayes – MC at Fujitsu World Tour Auckland

As well as Fujitsu’s international personalities, we were also proud to host one of our international customers. Steve Walker from DHL presented a riveting account of his company’s digital transformation journey. He talked about many initiatives DHL has put in place including technology to reduce driver fatigue as well as the use of augmented reality to assist with warehouse operations. A panel discussion consisting of Fujitsu local and international representatives and customers also provided different viewpoints on digital transformation.

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Steve Walker from DHL

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Ramanan Ramakrishna

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Takashige-San

Next Stop Melbourne…

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After a busy day in Auckland, it was time to replicate it all again in Melbourne for a much bigger event and a larger audience. Over 500 people packed into the Crown Promenade for an even bigger expo and conference agenda than Auckland. This marked the second time that Fujitsu World Tour was hosted in Melbourne, the last time was two years ago in 2015. The event opened with an address by the Hon. Philip Dalidakis, MP – Minister for Small Business, Innovation and Trade, who spoke about a number of issues including the ethics around the application of artificial intelligence (AI). Media personality and well-known journalist Ellen Fanning kept the audience engaged as Master of Ceremonies.

The expo floor in Melbourne had a real buzz about it as people took time out from the conference agenda to bring themselves up to speed with all that Fujitsu can offer. Once again Palm Secure attracted a lot of attention – aided by the special ‘experiential’ displays that showcased how various technologies could be used in Education, Healthcare and Retail applications.

The digital media display also kept people talking, with an innovative face recognition system that would detect the age, gender and mood of the audience in front of the screen so that relevant content could be displayed. And once again the Fujitsu innovations area captivated the audience with the display of the ‘Smart Shoes Hub’ and the ‘Head-mounted display’. Once again the event attracted interest from a television news station, with a crew from Channel Nine News taking the time to capture the moment.

As with Auckland, Takashige-san delivered the final keynote and left the audience thinking about what the future of technology will look like. After two very busy days it was time for Fujitsu World Tour to leave the Oceania Region as it continues its journey across the world.

The Fujitsu World Tour countdown is on!

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After months of planning and preparation Fujitsu World Tour is headed down under! We are two weeks out from Fujitsu World Tour Auckland (Tuesday 20th June) and Melbourne (Thursday 22nd June)…the countdown is on!

We are excited to host the biggest event for Fujitsu Australia & New Zealand in Auckland this year – a first for New Zealand! We have had great interest in the event so far, with over 300 people already registered for Auckland and over 600 in Melbourne. And we are expecting more to come as we get closer to the event.

The overarching theme of the tour is Human Centric Innovation: Digital Co-creation, which is central to Fujitsu’s partnership approach with its customers, partners and suppliers. Through a series of expert talks, breakout sessions and technology showcases, the event will demonstrate new ways of using ICT – including the Internet of Things, Hybrid IT and other Digital Technologies – to benefit business and society as a whole.

Leading experts, such as The Hon Philip Dalidakis, Victorian MP for Small Business, Innovation and Trade will present in Melbourne, with keynote speakers Yoshikuni Takashige, Visionary Architect of Fujitsu, Ramanan Ramakrishna Head of Service Innovation & Portfolio Managed Infrastructure Services, and Steve Walker, APAC CIO of DHL presenting at both our Auckland and Melbourne events.

Below are a few of the fantastic innovations that will be on display at the event:

Spatiowl – Derived from the prefix “Spatio,” meaning “space,” combined with “Owl,” an ancient symbol of wisdom, Spatiowl is a powerful service for integrated management of transportation systems using Big Data analytics and Cloud Computing technology. The technology can collate date from sources such as public transportation, vehicles, and pedestrians’ smartphones in urban areas through sensors.

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Interactive Shoe Hub – Fujitsu’s ‘Smart Shoes’ enable anyone to collect, collate and analyse sensor data from the shoes they wear everyday. All sorts of information is collected by sensors embedded in the shoes, including movement of the feet, pressure and curvature.

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Ubiquitousware – this is an IoT Solution which includes the Head Mounted Display (used for HMD remote support) and Worker Safety (a vital sensing demo and Amplify interface will be displayed). Both technologies aim to sense the status of people, things and surrounding environments.

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At Fujitsu World Tour, we are giving participants an interactive experience to help drive digital transformation. The co-creation station will provide an example of how Fujitsu works with customers to help solve current and future business challenges. Come and shape the future of technology and become a #cocreationist. Our experiential zone will also feature innovations and solutions for use within our key verticals.

It’s not too late to register – we welcome you to attend this fantastic event! And if you do, don’t forget to follow us on Twitter here for live updates from the tour and use the hashtag #FujitsuWorldTour to join the conversation and see your post appear on our Live Twitter Wall at the event!

The digital transformation journey – RunMyProcess

Fujitsu’s RunMyProcess is a unique cloud platform that enables fast and secure delivery of connected applications, extending enterprise systems and processes to the people, clouds and devices of the digital world. Essentially it can be used by anyone with a business process!

RunMyProcess results in better business processes, faster operations and cost efficiencies for our clients.

The people behind RunMyProcess are digital problem solvers who utilize technology to achieve three key outcomes for business: Connecting the digital enterprise, solving digital problems and enabling end-to-end digital change.

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Our innovative infographic helps to break down the ‘who, how, what and why’ of all things RunMyProcess.

WHO?

More than 500 businesses in over 40 countries have joined Fujitsu on their RunMyProcess journey including: Fujitsu’s Global Service Desk, Adidas, DHL, Nestle, iHeartStudios & HomeServe USA.

You can view the iHeartStudios and HomeServe USA case studies on YouTube.

HOW?

Build. Deploy. Run. And then we’re done.

Build – Rapidly deliver device independent, connected applications that automate end-to-end digital processes.

Deploy – Instantly and cost-effectively deploy systems from one user up to global audiences without change.

Run – Experience secure, reliable and scalable operations that ensure systems are globally available 24/7.

RunMyProcess can solve a wide range of business problems. Some of these are outlined below with their respected case studies:

Cloud Cost Management – Fujitsu Enabling Software Technology (subsidiary of Fujitsu IT group)

SAP Integration – Fater (leading personal care company in the Italian market)

Enterprise Mobility – RATP Group (French state-owned public transport operator)

API Management – Fujitsu global service desk

Salesforce IntegrationiHeart Studios (London based digital content studio)

 IBM Notes application replacement. – Welch Allyn (medical equipment manufacturer)

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WHAT?

RMP is a cloud platform enabling end to end digital transformation through:

  • Unifying the digital experience
  • Connecting the digital supply chain
  • Delivering at digital speed and scale
  • Empowering digital innovation

RMP’s one-click deployment can result in iterative business change, enabling digital transformation to be achieved at rapid scale.

WHY?

To create a new digital working style, empowering people to work anywhere, anytime!

We are hearing the buzz words ‘digital transformation’ loud and clear, and know it is much more than technology. To find out more about how Fujitsu has helped a range of businesses to evolve quickly and successfully into a digital enterprise, download our White Paper and other collateral.

In December 2016, Fujitsu teams participated in a Hackathon activity where they developed innovative business ideas utilizing RunMyProcess technology. Some of these ideas are on their way to becoming commercial success! Read more about the Hackathon and the way in which RunMyProcess was used, here.

Fujitsu World Tour: Introducing our keynote speakers!

Ahead of our Fujitsu World Tour held in Auckland (20th June) and Melbourne (22nd June), we are eagerly awaiting the great insight to be provided by three key international speakers. The thought leaders presenting in Auckland and Melbourne are Ramanan Ramakrishna, Head of MIS Service Innovation and Portfolio, MIS Fujitsu, Yoshikuni Takashige, Vice President Marketing Strategy and Steve Walker, Asia Pacific CIO of DHL.

Ramanan Ramakrishna leads the ideation, establishment and go-to-market activities for Hybrid IT solutions and capabilities for Managed Infrastructure Services across Europe, Middle East, India and Africa (EMEIA). He focuses on driving digital transformation for Fujitsu customers, from design right through to delivery and he leads a strong team focused on designing highly innovative, industry-leading solutions which truly differentiates Fujitsu’s MIS business from our competitors. Ramanan works closely with customers, partners and analysts to shape the offerings, ensuring the company’s go-to-market propositions address emerging business needs and innovation trends. Ramanan joined Fujitsu in early 2016, bringing 25 years of experience within the ICT industry. With a background in infrastructure and digital consulting, delivery, operations and sales, Ramanan brings a practitioner approach to offering lifecycle management coupled with strategic thinking to tackle existing and emerging customer challenges. We are excited to welcome Ramanan to Auckland and Melbourne, and gain insights into delivering digital transformation.

 

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Pictured: Ramanan Ramakrishna

Yoshikuni Takashige leads the marketing strategy and portfolio management for Fujitsu’s entire products, solutions and services. He is responsible for the creation of the Fujitsu Technology and Service Vision (which sets out the Fujitsu vision and its thinking on how organisations can innovate by leveraging technologies) and actively drives development of Fujitsu’s digital business, globalisation and open innovation. Joining Fujitsu in 1984, Takashige-San has been involved in the development of numerous marketing telecommunications systems globally, including the development of new businesses in Asia’s emerging markets. For over ten years, Takashige-San has been working towards developing Fujitsu’s strategic partnerships with global enterprises such as Alcatel and Cisco. At our World Tour events, Takashige-San will be leading a thought-leading discussion on Human Centric innovation. “An approach to co-creating value for people by empowering people with digital technologies”Takashige-San described Human Centric Innovation at Fujitsu Forum 2016.

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Pictured: Takashige-San

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Fujitsu has launched the World’s Lightest 13” notebook

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Meet your light, yet very powerful business companion – the Fujitsu Lifebook U937!

This month Fujitsu has launched the World’s Lightest 13″ notebook, the new LIFEBOOK U937. With an all-day battery runtime and extraordinarily light design, it weighs only 799g in its lightest form – making it lighter than your average loaf of bread! The Fujitsu LIFEBOOK U937 is an ultra-mobile notebook for business professionals who are always on the move.

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Joe Ciardi, Product Manager Client Computing Devices at Fujitsu stated, “Through our focus on making innovative, reliable and human-centric products, Fujitsu has brought this extraordinarily unique laptop to market, which is unparalleled in terms of functionality and quality. Our exclusive product features a superior design, high security, excellent connectivity and convenient mobility. This, coupled with FAL’s superior service capabilities, will allow Fujitsu to establish a great value proposition and competitive advantage against any other reseller or vendor in the market.”

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7 Must-Knows When Considering a Data Centre Solution

Aampliy_Blog_PRIMERGYInformation and communications technology downtime and delays are on average costing businesses $9000 per minute ($540,000 per hour) according to the Ponemon Institute. The financial services sector took top honours with nearly a million dollars in costs per outage.

But it’s not all bad news.

The cost of fixing the problem is relatively small, as a little investment in increasing the reliability of ICT will provide ROI by reducing productivity and revenue losses – and Investment in the Australian data centre services market is predicted to grow at a CAGR of 12.4% in the next 5 years.

This is essential in today’s fast world of big data which is leaving old ICT systems further and further behind. With Australian enterprises putting an increasing focus on scalability, standards, and security, legacy systems just don’t cut it. Combine this with the fact that companies are lacking the expert knowledge and services to keep up with swift IT advances and you have a landscape full of laggards, not leaders.

As such, one of the most challenging aspects faced by the CIOs is how to keep their IT strategy aligned with the business strategy, and their aged data centres upgraded and running with efficiency.

Improving overall data centre functionality and performance calls for modernising your existing data centre through the latest technologies, infrastructure and services. A data centre which is highly responsive, agile and sustainable, reduces operational costs, risk and is future proofed for expansion.

Your data centre has the potential to drive your business forward and help you be a leader in this fast-paced world. Here are our top 7 must-knows when considering a data centre solution:

  1. Scalability

One of the major benefits you can bring to your business with a robust data centre solution is the ability to add data storage capacity to meet your emerging business requirements.  This means you pay only for the capacity you need, knowing that you can easily scale to meet increasing data volume demands.

  1. Security

Maintaining the confidentiality, integrity and availability of information is critical to the success of your organisation. Place your information in a facility that offers state-of-the-art digital surveillance and security equipment for prevention of unauthorised access. Consider measures, such as biometric access points, 24-hour on-site security controls, integrated access management and CCTV systems.

  1. Reliability & High Availability

Reliability and high availability are not the same. For example, a reliable system that takes a long time to fix if something fails does not have high availability. Data centres that have both are those that are engineered to international standards of excellence ensuring appropriate controls are in place.

Keep these key national standards for data centre facilities in mind when looking at your options:

  • Information Security Management Systems (ISMS) ISO 27001
  • Government Security Standards
  • Environmental Management System ISO 14001
  • ITIL IT Service Management
  • ISO 9001 Quality System
  1. Energy Efficiency

Having reliable and high-performance computing power is a crucial aspect of running your business effectively and competitively. It is also highly energy intensive. In Australia, the NABERS Energy rating for data centres can help CIOs, IT Managers and tenants assess energy performance for an outsourced data centre reliably and as a comparison point with other data centres within Australia.

This provides a way for data centre energy efficiency to be externally validated against a standard by an independent government assessor.

  1. Services

Choose a flexible provider who can offer professional expertise, support and services as your business and circumstance change, including:

  • Co-location services
  • Add-on services – On-site services, such as remote hands and media management
  • Project services – Relocation, installation and consolidation from your premises or third party location into a managed data centre
  • Managed services – End-to-end delivery of services and support.
  1. Servers

Servers are the big users of energy in a data centre which is why you achieve greater efficiency by running those that consume less power but still provide best-in-class performance. Your data centre provider can run theirs, or you can supply your own for use in a facility, but it’s critical to opt for servers which will allow you to deliver at the speed your enterprise demands. Bookmark this reference to Fujitsu PRIMERGY servers as a good starting point.

  1. Location

If you’re considering a co-location data centre solution, the location of the facility (or facilities) you will use is an integral factor. If someone from your company will be upgrading or servicing your equipment when needed, you need easy access to this location. Another aspect to keep in mind when assessing locations is to investigate the likelihood of natural disasters and what redundancy operations are in place.

Keep pace with the world moving at a digital speed and be the leader, not the laggard. Fast track your data centre modernisation by understanding the key transformation factors.

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Demystifying ‘Fast IT’

As the pace of business changes at an ever-increasing rate, there are increasing demands on IT systems to support continual change. From an IT perspective we need to be ‘on the front foot’ to anticipate the needs of the business. One of the terms we will hear more regularly is that of ‘Fast IT’. We caught up with two of our leading architects, Ramy Ibrahim and Charles Ponniah to get a further insight into the concept of Fast IT and how organisations can embrace it.

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From Left: Ramy Ibrahim, Charles Ponniah.

Can you explain what FAST IT is?

Ramy: Fast IT is a relatively new term. It’s about the new way of delivering IT services. It is a way of thinking that will enable rapid innovation in a business. It’s about providing that experience that consumers traditionally get, that corporate IT departments always seem to slow down.

Why is it important to move to Fast IT?

Ramy: It is about the user experience. If the user experience isn’t up to the standards that users expect, they will find a way around it. The key thing is making sure you meet the internal metrics such as security governance and delivery method, but also ensuring that it delivers a good user experience.

Charles: It is also about enablement. At Fujitsu, our focus is on getting people onto the technology faster to enable them to produce things in a more creative or faster way.

How do organisations stand to benefit from adopting Fast IT?

Charles It is all about unleashing ability, efficiency, productivity and creativity. It is about having the ability and capabilities to outpace your competition. Late last year we conducted a “Hackathon” with our employees from across Australia and New Zealand. As a result of this concentrated effort over two days we identified a number of viable products that we could look to commercialise. This is a great example of how organisations can benefit from this approach rather than the traditional models of development. Continue reading

Fujitsu World Tour 2015 is coming to Melbourne!

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Fujitsu today announces the 2015 Fujitsu World Tour international roadshow under the theme ‘Human Centric Innovation’ is coming to Melbourne on Thursday 28 May. With 10,000 expected visitors in 19 locations, Fujitsu World Tour is one of the largest world-wide ICT roadshows where Fujitsu demonstrates how businesses can continue to find innovative ways to leverage ICT in a world where the way we live and work is continually changing.

Fujitsu has assembled an extensive line-up of international and regional speakers to deliver thought-provoking keynotes and strategic perspectives into technology innovation. The compelling and content-rich program will provide insight into some of the hottest topics in the industry. Dr Joseph Reger, Chief Technology Officer, Global Delivery will present a keynote about driving innovation in how we work and live; Dr Alex Bazin, Head of Market and Technology Services at Fujitsu will provide an insight into emerging technologies and the Internet of Things; and David Gentle, Fujitsu’s Director of Foresight and Planning will provide a glimpse of what we can expect in the future of ICT.

Other topics to be delivered by leading technology vendors including Symantec, Intel, Citrix, Microsoft and Rocket Software include ‘Strategies to control risk while driving growth’, ‘Reshaping Enterprise Mobility’, ‘Modernisation Made Easy’ and ‘Technologies to Transform Business IT’. Local and international customers will also share their experiences in implementing innovative solutions with best practice ICT.

As part of the World Tour, Fujitsu will host one of the region’s most comprehensive technology exhibitions, with a look into its latest innovations in research and development. There will also be numerous opportunities throughout the day to network with other ICT and business leaders.

Mike Foster, Chief Executive Officer of Fujitsu Australia and New Zealand, said: “As a result of the positive feedback we received from our customers and the industry from last year’s event in Sydney, we have secured our place on this year’s program. As it is part of a multi-city event, the World Tour is an excellent opportunity to share Fujitsu’s global thought leadership and innovation with our customers and partners in this region. This snapshot into the future is a powerful and exciting opportunity for ICT strategists to get ahead of the cycle.”

To find out more information about this event please visit the Fujitsu World Tour 2015 website.